Process mining: Modern gold rush
Data, data, data. As far as the eye can see: Workflow management systems, ERP systems, ticket management... Hidden in these are true veins of data gold. Process mining (PM) uncovers these nuggets and supports the automation of processes, at the same time.
Process mining combines techniques from the fields of data mining and computational intelligence, supplemented by process modeling and analysis. PM as a general-purpose tool is ideally suited for the optimization of data-generating processes. Thus, areas such as banking, retail or the insurance sector are predestined for its use.
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